Frequently asked questions

It is the first artificial intelligence assistant tailored for your campervan, motorhome, or any leisure vehicle, designed to solve technical problems based on your specific installations. Forget asking in forums, searching videos, or browsing endless manuals on the road.

SmartVan adapts specifically to your vehicle. After subscribing, you fill out a form with your vehicle model and all installed components (heater, solar panels, etc.). This allows SmartVan to provide precise and relevant answers for your specific setup.

SmartVan can help you with a wide range of situations:

• Basic mechanical issues
• Equipment operation (heating, refrigerator, control panels)
• Preventive maintenance
• System configuration
• Common error codes and breakdown triage
• Optimisation and energy-saving tips

We mention motorhomes and campervans for simplicity, but SmartVan adapts to any leisure vehicle: caravans, truck campers, van conversions, and even boats. Contact us without obligation to explore your setup.

SmartVan combines advanced AI with a dedicated technical database. You ask questions just like talking to an expert mechanic and receive clear instructions instantly. It's like carrying the user manual and master technician in your pocket, but much easier to understand.

No. SmartVan explains each step in simple, clear language without requiring complex jargon. Whether you are new to the vanlife community or an experienced traveller, you can follow solutions easily.

ChatGPT or any generic AI can hallucinate answers if it doesn't know your specific build. An invented answer regarding electricity, gas, or mechanics can be dangerous.

SmartVan is specialised for leisure vehicles and pre-loaded with your vehicle context, components, and accessories to provide accurate, safe advice without having to repeat your specs every time.

Because you are not subscribing to a generic app: we configure SmartVan with your vehicle data, components, and equipment so answers are accurate from day one. On monthly billing, the €25 setup fee is charged once on the first payment. On annual billing, you save the initial setup fee entirely.

No. It also assists with preventive maintenance, equipment configuration, energy consumption, trip preparation, and everyday queries, helping you travel with confidence.

SmartVan is designed with safety-first rules. If it detects risk, missing critical information, or potential safety hazards, it will advise you to stop and consult a qualified professional, especially for gas, high-voltage electricity, or brakes.

SmartVan processes your data to deliver the service and improve your experience, working with technology providers under GDPR data processing agreements. We never sell your data or use it to train generic third-party models.

Currently, SmartVan responds in Spanish, English, and French.

Yes, SmartVan requires an internet connection as it utilizes cloud AI technology.

Both monthly and annual plans include minor modifications and upgrades. Switching to a completely new vehicle requires re-configuration with a €25 fee (existing users receive a 30% discount).

Yes. SmartVan AI can be tailored for rental companies, dealerships, conversion workshops, and manufacturers to automate repetitive enquiries, organise issues, and streamline support before and after vehicle handover.

No. SmartVan automates common questions and organizes data, but escalates critical or ambiguous cases to your human team. The goal is to reduce operational noise while keeping professional human oversight.

We evaluate integration with your booking engine, CRM, website, or internal tools before committing to scope and timelines.

It depends on documentation volume, vehicle count, and channels. We recommend starting with an agile pilot to validate value with real cases before scaling.

Simply tell us your business activity and your primary bottleneck: repetitive calls, after-sales support, bookings, quotes, or on-trip guidance. We will propose the highest-impact initial use case.

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