SmartVan is an AI-powered assistance system. The information provided is for guidance only and may contain errors. It should not be considered definitive technical or legal advice. Users assume full responsibility for decisions made based on SmartVan's responses.
SmartVan is an AI-based assistance system providing indicative information about motorhomes, campervans and caravans, drawing from public manuals and online sources. Our chatbot operates on a third-party platform.
Users acknowledge they are interacting with an artificial intelligence system classified as limited risk under the European artificial intelligence Regulation (AI Act). Responses are automatically generated and may contain errors or inaccuracies.
Users agree to use the system appropriately, acknowledging that:
SmartVan is an automated AI assistance system. The information provided is indicative and may contain errors. It should not be considered definitive technical or legal advice. Users assume full responsibility for decisions made based on SmartVan's responses. The developing company is not responsible for damages arising from the use, interpretation, or application of AI-generated information.
Users may voluntarily provide information about their motorhome, campervan or caravan and its installed components. This information is used exclusively to personalise SmartVan's assistant responses and offer recommendations tailored to the vehicle's configuration.
Users are responsible for the veracity and accuracy of the data provided. The processing of such information is carried out under the legal basis of legitimate interest and/or user consent, in accordance with Article 6 of the GDPR.
Configuration and changes policy updated 16 October 2026. The previous version is retained in the repository history.
Here, “setup” means personalising the SmartVan assistant using information about the vehicle and its equipment. It does not mean physical installation, technical design or vehicle certification.
Initial setup covers equipment identified and reported before setup is completed, including items purchased or chosen but not yet installed. Planned and installed equipment are recorded separately. Blank form fields mean information is pending, not that an item does not exist. Setup is completed only when SmartVan tells the customer the assistant is ready and specifies the equipment recorded; submitting the form alone does not complete it.
At no extra cost, we correct SmartVan's errors, correct or update details of equipment already recorded, update its manuals, and add or replace a single component where this does not require reworking the setup of other systems. For example, adding a fridge or replacing it with another model without changing the rest of the installation.
Additional setup may be needed when several systems left pending at the end of initial setup are added together, or when changes to electrical, water, gas or related systems require substantial reworking of the assistant's setup. For example, adding heating, hot water and a cooker later with changes requiring a review of the installation's configuration. The deciding factor is the scope of work, not each new component, message or document. Each additional setup covers the equipment and changes agreed in a single request; supporting documents needed to complete that scope do not trigger another setup.
Changing to a completely different vehicle requires a new personalisation of the SmartVan assistant.
The base price for additional setup is €25 including VAT. Existing customers receive a 30% discount on additional setup, making its final price €17.50 including VAT. A complete vehicle change costs €25 including VAT, including for existing customers; the 30% discount does not apply to a vehicle change. Before any paid work, SmartVan will explain the scope and final price and request express acceptance. An enquiry or form submission does not authorise a charge. These are not recurring charges and do not change subscription or initial setup prices.
SmartVan does not intentionally collect sensitive personal data or use user data to train the system. However, using the assistant or associated forms may involve the automatic processing of user-entered information, such as email addresses or vehicle technical data.
The technical infrastructure supporting SmartVan may be located outside the European Economic Area (EEA). However, user data is not used for AI model training or for purposes other than those strictly necessary for service operation.
The SmartVan assistant operates through its web platform and authorized messaging channels (such as WhatsApp in relevant plans), which may be subject to technical and connectivity conditions of the user. Therefore:
SmartVan uses third-party artificial intelligence models to generate responses. These models may have inherent limitations or temporary outages. Users acknowledge that:
The SmartVan chatbot is built and operated using a third-party software platform. By interacting with our chatbot, you acknowledge that an external entity provides the underlying platform.
These conditions are governed by current Spanish and European legislation, especially the General Data Protection Regulation (GDPR), the LOPDGDD, and the European artificial intelligence Regulation (AI Act).
By confirming your subscription, you authorise the immediate start of the service and the personalisation of your SmartVan assistant based on your vehicle data.
For this reason, you waive the 14-day cooling-off period (right of withdrawal), in accordance with Article 103.m of Royal Legislative Decree 1/2007 of Spain.
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